Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our services and how we can help make automation work for you.

 

Question 1. What automation tools does Techtonic Solutions specialize in?

At Techtonic Solutions, we specialize in a range of automation tools, including but not limited to Power Automate and Power Shell.
Our expertise also extends to VBA (Visual Basic for Applications) and other programming languages and technologies, allowing us to tailor solutions to meet the unique needs of our clients.

Question 2. Is Techtonic Solutions available for consulting services only, or do you offer technical support as well?

Techtonic Solutions provides a comprehensive range of services, including both consulting and technical support.
Whether you’re seeking expert advice on automation strategy or hands-on assistance with implementing and troubleshooting automation solutions, our team is here to help every step of the way.

Question 3. How do I get started with Techtonic Solutions?

Getting started with Techtonic Solutions is easy!
Simply reach out to us via our email, and one of our knowledgeable representatives will be in touch to discuss your needs and goals.
From there, we’ll work together to develop a customized plan of action to help you achieve success with automation.

Question 4. Do you accept clients outside of Malaysia?

Absolutely! While we are based in Malaysia, we have served clients from around the globe.
Thanks to modern technology, we can collaborate with businesses anywhere, providing the same level of expertise and personalized service regardless of location.
If you have any other questions or concerns not addressed here, please don’t hesitate to contact us. We’re always happy to provide further information and assistance.

Question 5. What are the terms for project collaboration with Techtonic Solutions?

The terms for project collaboration with Techtonic Solutions encompass various aspects to ensure a clear understanding and successful execution of the project.
Below are the key terms typically included:

  1. Scope of Work
    Clearly defines the objectives, tasks, and deliverables of the project.
  2. Timelines
    Specifies project milestones, deadlines, and the overall duration of the project.
  3. Communication Protocols
    Outlines preferred modes of communication, frequency of updates, and designated points of contact.
  4. Budget and Payment Schedule
    Details project costs, payment milestones, invoicing procedures, and any additional expenses.
  5. Confidentiality and Data Security
    Ensures protection of sensitive information and compliance with data security regulations.
  6. Termination Clause
    Specifies conditions under which the project may be terminated by either party and outlines the associated consequences.
  7. Legal Compliance
    Ensures adherence to relevant laws, regulations, and industry standards throughout the project.

These terms serve as the foundation for a collaborative and productive relationship between Techtonic Solutions and the client, ensuring transparency, accountability, and successful project outcomes.
Clients are encouraged to engage in discussions with Techtonic Solutions to tailor these terms according to their specific project requirements and preferences.

Question 6. Do you offer subscription-based services?

Yes. Depending on your project needs, we are able to offer monthly and yearly services.
All of these will be discussed during our initial consultation.

Question 7. How are the payment schedules for project collaboration with Techtonic Solutions?

When engaging in project collaboration with Techtonic Solutions, the following payment schedules are typically established:

  1. Initial Deposit
    • A percentage of the total project cost paid upfront to initiate work.
    • This deposit is required before any project work commences.
  2. Milestone Payments
    • Payments made upon the successful completion of predefined project milestones.
    • Milestones are outlined in the project agreement and may coincide with significant stages of project completion.
  3. Final Payment
    • The remaining balance is settled upon the successful completion and acceptance of all project deliverables.
    • This payment ensures that all outstanding invoices are cleared before project closure.

When it comes to our subscription-based services, we like to keep things simple and straightforward:

  • Monthly
    Fees for yearly services will be invoiced on the first business day of the month.
  • Yearly
    Fees for yearly services will be invoiced on the first business day of the month following each year of service.

Question 8. What are the refund terms for project collaboration with Techtonic Solutions?

Techtonic Solutions outlines the following refund terms to address specific situations:

  1. Failure to Deliver
    If Techtonic Solutions fails to deliver agreed-upon services or deliverables within specified timelines, a refund may be provided for any payments made for undelivered work.
  2. Quality Issues
    If the delivered work does not meet predetermined quality standards or specifications outlined in the project agreement, clients may be eligible for a refund or partial refund, depending on the severity of the quality issues.
  3. Termination by Client
    If the client decides to terminate the project before completion due to unforeseen circumstances or dissatisfaction with progress, any unused portion of the project fees may be refunded, subject to the terms outlined in the project agreement.

These refund terms aim to ensure fairness and satisfaction for both parties in the event of non-compliance or dissatisfaction during the project collaboration.

For other questions, feel free to contact us at  [email protected].